RMA - Return Material Authorization Procedure

1. Request an RMA number
 

• The products must be claimed and returned to the congatec entity where the customer purchased the products.
• For every return to congatec an RMA number is necessary.
• Before returning please request an RMA number by sending an email to the relevant congatec customer service location.
• Please add the part number, serial number and failure description in your RMA request.
• Our customer service team will provide an RMA number with further information.

2. Send goods back to congatec 
 

• The RMA number should be visible on the outside of the package and must be stated on the delivery note.
• Please make sure that the package is properly packed to avoid any damages.
• Our modules are electrostatic sensitive devices and have to be packaged with ESD conforming packaging fulfilling the requirements of Typ S (shielded).

ESD Information 

eMMC Information

• The warranty is void if the label on the delivered products is removed by the customer or a third party.
  If the label is removed, congatec reserves the right to return the product without repair action/analysis.