Reporting Security Incidents

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How to Report a Security Incident

congatec recognizes the importance of information security in maintaining trust and integrity in our operations. Protecting sensitive data and ensuring the security of our systems are foundational to our business and our relationships with customers, suppliers, partners, and other stakeholders. By promptly addressing security incidents, we aim to prevent data breaches, maintain trust, and ensure compliance with regulatory requirements and industry standards for data protection and cybersecurity.

We seek the same level of commitment to security and swift response from our stakeholders as we uphold ourselves. Whether you are a customer, supplier, partner, employee, or part of the general public, your prompt reporting is essential to mitigate the impact and prevent further damage. By working together, we can ensure the integrity of our shared information and collaborative processes, address security developments, and strengthen our mutual security protocols.

If you identify any security incidents, please report them via the following email: infosec@congatec.com

To facilitate an effective investigation and resolution, please provide comprehensive information when reporting an incident:

Your contact information
A clear and detailed description of the incident and how it was discovered
The date and time the incident occurred
The affected congatec data
Any public information already published or planned for publication (e.g. the incident alert of your company)

Fraud Attempts Related to congatec

We want to make you aware of potential fraud attempts that may target our customers and partners. These may include phishing emails or lookalike domains designed to deceive you into providing sensitive information or clicking harmful links.

Phishing may appear to come from our company, requesting personal information or prompting you to click on suspicious links. These emails can be particularly convincing if you are expecting correspondence from us.

Verify the legitimacy of emails claiming to be from congatec. Check for unusual or suspicious sender addresses and be cautious with links provided in the emails.

If you encounter any fraud attempts or suspicious activities involving our company, please report them immediately to infosec@congatec.com. Your report will be handled confidentially and helps us document the incident and take action to protect others from similar threats.

FAQs

What types of security incidents should I report?

You should report any suspicious activity that could compromise the security of our company. congatec customers, suppliers and partners must report incidents affecting their systems where congatec data may be involved, or where there is potential for the incident to affect congatec systems.

Why is prompt reporting of security incidents important?

Prompt reporting allows us to respond quickly, contain threats, minimize damage, and prevent further spread of the incident. It enables effective investigation and helps us gather evidence to understand the scope and nature of the incident.

How can I ensure that communications from your company are legitimate?

Verify the sender's email address and ensure it matches our official email addresses. Be cautious of any links provided in emails and check their legitimacy before clicking. Our invoices and official communications will come from our recognized email addresses and domains.

What should I do if I have already clicked on a suspicious link or provided personal information?

If you have already clicked on a suspicious link or provided personal information, contact your IT representative immediately. They will guide you on the necessary steps to mitigate potential damage and secure your account.

How do i report product vulnerabilities?

If you identify any vulnerabilities in our products, please report them via the following email: corporate-compliance@congatec.com For more information please refer to: https://www.congatec.com/en/reporting-security-vulnerabilities/

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