RMA - Return Material Authorization Procedure
1. Request a RMA number
Fill out the RMA form and send it to rma(at)congatec(dot)com
The form will be returned to you, with a valid RMA number, via email within one working day. Include this form with your RMA shipment when returning the goods to congatec AG.
+49 (0) 991/2700-130 Upon request, you will be sent a RMA Form with a valid RMA number via email within one working day. Fill out this form and include it with your RMA shipment when returning the goods to congatec AG.
2. Send goods back to congatec AG
Make sure you include the completed RMA form with your shipment.
Fill out the RMA analysis form. This is not mandatory but a detailed description of the failure will speed up your turn around time.
The RMA number should be visible on the outside of the package and on the delivery form.
congatec – non warranty repair flat rate pricing concept
The prices are flat rates for several classes of repairs as described below:
(1) Non warranty handling charge (per RMA case) 160$
(2) SW Update per piece or retest by no failure found 72$
(3) Non warranty repair charge incl. components per piece 100$
In Addition the following cases will be covered as follows:
A) In case that the as “non warranty” declared product cannot be repaired, the defect product can be returned to the customer or scrap by congatec - without any charge. The customer can place a new order via congatec sales department.
B) In case that the as “non warranty” declared product can be repaired then the (1) non warranty handling charge and the (3) non warranty repair charge according to the price list above will be charged.
C) The as „warranty“ declared product has to be changed to “non warranty” because of damaged by customer.
In this case the customer will be charged with the (1) non warranty handling charge and with the (3) non warranty repair charge if the customer agrees to the cost estimation. If the customer does not agree to the cost estimation, the defect product can be returned to the customer or scrap by congatec - case “A” above applies.
D) If no failure occurres during the inspection of an as "warranty" returned product, the customer will be charged with the (2) retest by no failure found charge if the customer agrees to the cost estimation. If the customer does not agree to the cost estimation, the product can be returned to the customer without further inspections or corrective actions.
Transportation cost regulations
The transportation cost will remain as it is today and this means:
Deliveries from customer to congatec will be paid by the customer
Deliveries from congatec to the customer will be paid by congatec
For customs reasons is this regulation for customers outside of the EU the other way round.
All congatec AG products are electrostatic sensitive devices and must be packaged accordingly when being returned to congatec AG. If a shipment is received that is not packaged using ESD packing materials it will be returned to sender without being processed.