Congatec AG
We simplify the use of embedded technology

RMA - Return Material Authorization Procedure

 

1. Request a RMA number

Via Email

Request a RMA number by sending an email to rmanoSpam@congatecnoSpam.com

Via phone

Please call +49 (0) 991/2700-130 to get your RMA number directly from our Customer Service employee on the phone.

 

2. Send goods back to congatec AG

The RMA number should be visible on the outside of the package and on the delivery form. Please make sure that the package is properly packed to avoid damages.


General

Please note:

With returning of the products you have take note of our repair pricing concept and be agree with that. 

If costs will occur, you will receive in advance a cost estimate.

Repair pricing concept from congatec AG:

(1) 160 USD - Handling charge (per RMA case)

(2) 100 USD - Repair costs incl. components (per piece)

(3) 72 USD - SW Update (per piece)

 

The product is out of warranty:

  • Damage is repairable = flat rate (1) and (2) will be invoiced
  • Damage is irreparable =cost estimate will reduce at flat rate (2)                                                  -> You decide: free of charge return delivery of the defect product or scrap through congatec AG free of charge

 

The product lose his warranty claim due to damage of outside influence (e.g. mech.damage):

  • Damage is repairable = flat rate (1) and (2) will be invoiced
  • Damage is irreparable =cost estimate will reduce at flat rate (2)                                                  -> You decide: free of charge return delivery of the defect product or scrap through congatec AG free of charge 
  • Rejection of the cost estimate = flat rate with 40 USD will be invoiced                                          -> You decide: free of charge return delivery of the unrepaired product or scrap through congatec AG free of charge 

 

SW Update of the product upon customer request:

  • Flat rate (1) and (3) will be invoiced

 

Transportation costs:

Inside EU:

  • Delivery customer -> congatec AG = customer pays 
  • Delivery congatec AG -> customer = congatec AG pays

Outside EU (third country):

  • Delivery customer -> congatec AG = congatec AG pays
  • Delivery congatec AG -> customer = customer pays

 

 

ESD Protection

All congatec AG products are electrostatic sensitive devices and must be packaged accordingly when being returned to congatec AG. If a shipment is received that is not packaged using ESD packing materials it will be returned to sender without being processed.

ESD Information